Legal

Privacy Policy

Last updated: April 2026

BNE AI Local ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and your rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information we collect

We collect personal information that you provide directly when you:

  • Submit a quote request or enquiry via our contact form
  • Call or email us directly
  • Engage us to carry out work

This may include your name, email address, phone number, suburb, and details about the work you need done. We do not collect sensitive information (such as health or financial data) through this website.

2. How we use your information

We use your personal information to:

  • Respond to your enquiry and provide a quote
  • Schedule and carry out the work you have requested
  • Send a follow-up message asking for a Google review after a completed job (only where you have provided your details as part of a job booking)
  • Comply with legal obligations

We will not use your information for unrelated marketing purposes without your consent.

3. Disclosure of your information

We do not sell, trade, or rent your personal information to third parties. We may share it with service providers who assist us in operating our business (such as email delivery services), strictly for the purpose of delivering our services to you. These providers are required to handle your information in accordance with applicable privacy laws.

We may disclose your information if required by law or to protect our legal rights.

4. Contact form and spam protection

Our contact form uses Cloudflare Turnstile to verify that form submissions are made by humans, not automated bots. Turnstile operates without storing cookies or collecting personal data beyond what is necessary for this verification. Please refer to Cloudflare's privacy policy for further information.

5. Data storage and security

Enquiries submitted via this website are delivered to us by email and are stored in our email inbox. We take reasonable steps to protect your information from misuse, loss, and unauthorised access. This website is hosted on Cloudflare Pages, which provides industry-standard security including HTTPS encryption for all data in transit.

6. Cookies

This website does not use tracking cookies or analytics services. Cloudflare may set technical cookies necessary for security and performance. No advertising or marketing cookies are used.

7. Links to other websites

Our website may contain links to third-party sites such as Google. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.

8. Accessing or correcting your information

You have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate. To make a request, contact us using the details below. We will respond within a reasonable time.

9. Complaints

If you believe we have mishandled your personal information, please contact us directly so we can resolve your concern. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

10. Contact us

For any privacy-related questions or requests, please get in touch:

11. Changes to this policy

We may update this policy from time to time. The current version will always be available at https://localtradie.xyz/privacy-policy. Continued use of our website after any changes constitutes acceptance of the updated policy.